Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

WARRANTY TIMELINE

14 DAYS REFUND & 30 DAYS EXCHANGE FOR ANY REASON 

RETURNS FOR REFUND

All returns for refund must be postmarked within fourteen (14) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, with all parts & accessories included and all original tags and labels attached. 

RETURNS FOR EXCHANGE

All returns for exchange must be postmarked within thirty (30) days of the date the item was delivered to the designated shipping address. All returned items must be in new and unused condition, returned with all parts & accessories included and all original tags and labels attached.

RETURN PROCESS AND RETURN EXPENSE STATEMENT

To return an item, please email customer service at service@elegoo.com  to obtain the address information you need regarding of returning the products. Please place the item securely in its original packaging, and mail your return through a trackable method. 

*Please note, you will be responsible for all return shipping charges. Please kindly understand.*

*If the machine was damaged, we will cover the shipping cost for exchange and refund.*

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and refund you the payment via PayPal.

After the 14-days refund/30-days exchange window has expired, your only recourse regarding the products is through our warranty.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES

Regarding defective or damaged products, please don’t hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

For 3D Printer technical support:  service@meis3d.com

When contacting our customer service team, buyer must provide sufficient proof of purchase, (order number from online perches and valid purchase recite) tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Shipping returns

To return your product, you should mail your product to: {704 North Robinson drive 76706}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {service@Meis3d.com} for questions related to refunds and returns.